TERMS OF SERVICES
Welcome to Petalez! These Terms of Service outline the rules and guidelines for using our website and shopping with us. By accessing or purchasing from www.petalez.com, you agree to the following terms:
1. Overview
Petalez is committed to providing high-quality skincare and beauty products. By using our website, you agree to use it for lawful purposes only and in a way that does not infringe the rights of others.
2. Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, occasional errors may occur. We reserve the right to correct any inaccuracies, update product details, or cancel orders in the event of major discrepancies.
3. Orders & Payment
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All orders placed through our website are subject to availability and confirmation.
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Prices are listed in PKR and may include applicable taxes.
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We accept a variety of payment methods including Cash on Delivery, Bank Transfers, and Online Payments.
4. Shipping & Delivery
We deliver across Pakistan. Shipping timelines may vary depending on location, but most orders are delivered within 2–5 working days. Delays due to weather, courier issues, or holidays are beyond our control.
5. Returns & Refunds
Please review our Refund & Return Policy for detailed information. We accept returns of unused, unopened products within 7 days of delivery. Items must be in their original condition.
6. Intellectual Property
All content on our site—including logos, product names, images, and text—is the property of Petalez. You may not use or reproduce any of our content without written permission.
7. Privacy & Security
We respect your privacy. Any personal information you share with us is protected and will never be sold or misused. View our Privacy Policy for full details.
8. Limitation of Liability
Petalez is not liable for any allergic reactions, misuse of products, or damage caused by incorrect application. Please patch-test before full use and consult your dermatologist if unsure.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the site will indicate your acceptance of the updated terms.
📞 Need Help? Let’s Chat
💬 WhatsApp: +92 300 4371555
📧 Email: petalezofficial@gmail.com
📍 Address: Valencia Housing Society, Lahore, Pakistan