FAQS

1. What is Petalez and what makes it unique?

Petalez is a premium floral and gifting brand known for its fresh flower arrangements, elegant packaging, and personalized gift options. We blend creativity with quality to help you celebrate every occasion beautifully and meaningfully.

2. What types of products does Petalez offer?

We specialize in fresh flower bouquets, preserved roses, customized gift boxes, greeting cards, and curated hampers for birthdays, anniversaries, weddings, and corporate events.

3. Can I customize or personalize my order?

Yes! Most of our products can be personalized. You can choose your preferred flower colors, add a handwritten note, or select from themed packaging options during checkout.

4. Do you offer delivery and how long does it take?

We offer same-day delivery in select cities and standard delivery across the country. Delivery time ranges from 1 to 3 business days, depending on your location and delivery method selected.

5. How do I place an order on your website?

Simply browse our collections, select a product, customize if needed, and proceed to checkout. Our secure website supports all major payment methods, and you'll receive email confirmation after placing your order.

6. What if I face an issue with my order?

If your order is late, damaged, or incorrect, please contact our customer support within 24 hours. We're here to help and will quickly resolve any issues to ensure your satisfaction.