REFUND POLICY

At Petalez, your satisfaction means everything to us. If you're not fully happy with your purchase, we're here to make things right.

Returns

We accept returns on unused and unopened products within 7 days of delivery.

To be eligible:

• The product must be unopened, unused, and in its original packaging.

• A valid order number or proof of purchase is required.

⚠️ Please note: For hygiene and safety, we cannot accept returns on opened or used skincare products.

Refunds

After we receive and inspect your returned item:

• You’ll be notified of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 5–7 business days.

Exchanges

We offer exchanges only if:

• The product arrived damaged, defective, or incorrect.

To request an exchange, please contact us within 3 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or was sent in error.
To initiate a return, please contact us first to get the correct return address and steps.

Need Help? Contact Us

💬 WhatsApp: +92 300 4371555
📧 Email: petalezofficial@gmail.com
📍 Address: Valencia Housing Society, Lahore, Pakistan